HELP FOR YOUR STORE
Get help with setup, certificate requests and Shopify tax updates.
Email supportsupport@agilestsol.com
In Shopify admin, open Exemption Desk → Help & Support.
Your message includes the store URL and setup details. You can attach screenshots, video or audio, then preview them before sending.
Leave out passwords, payment details and customer certificates.
Email us with your store URL, what you were trying to do and any error shown.
support@agilestsol.comTelephone: +92 332 1322221
For privacy and data requests, use the same email and include “Privacy request” in the subject.
START HERE
Open Setup in the app. Choose your approval policy, enable Certificate access in the theme editor and save, then test the customer form and checkout. The guide keeps track of your progress.
An upload alone does not remove tax. Check that the request is approved and Shopify confirmed the update. The customer should use the same signed-in account, and the purchase and delivery address must fall within the approved scope. Review Shopify’s tax-collection settings too.
Customers can apply through the certificate hub before using Buy it now. They should wait for Shopify-confirmed approval. Growth also offers certificate requirements at checkout; submitted-only requirements still allow taxable checkout.
No. Automatic acceptance applies the merchant’s chosen policy to a submission. Exemption Desk does not verify certificate authenticity with a tax authority or determine legal eligibility.
Export any records you need, set checkout requirements to Optional, and withdraw app-managed exemptions you no longer want. Wait for Shopify confirmation before uninstalling. Uninstalling alone does not guarantee that existing customer tax settings are reversed.